Terms and Conditions

Secure online payment by credit card – only for group tours

During the process of confirming your booking, the Online Booking Policy (Terms of Service) will appear and you will be required to confirm acceptance of these General Terms and Conditions before proceeding.

Payment via bank transfer

Customer will receive Agency bank account information by e-mail and will have two working days to make the payment and to send us payment confirmation. Upon receiving the payment, Agency will send to Customer the confirmation (Voucher) and all the details regarding the tour via e-mail. For reservations exceeding the total amount of EUR 500, 30% prepayment by bank transfer is required at the time of the booking. The remaining balance of the total amount has to be paid at least two days before the date of the trip in one of the Agency offices or by Bank transfer. We ask that all international transfers to us be made with the OUR instruction, which means that all bank charges are to be paid by Customer.

DISCLAIMER OF DIFFERENCE CAUSED BY EXCHANGE RATE

(For clients who make payment by credit card only).

Agency will draw Croatian currency (HRK) from your credit card. The Credit Card Company or Bank will convert this amount to the currency of your credit card account. Please mind that prices stated on our websites in EUR are only approximate and used for Customer’s easier understanding. As a result of this conversion there is a possibility of a slight difference from the original price stated on our website.

Cancellation, Reservation modification and Refund Policy

All group tour departures are guaranteed by the schedule listed on Agency website. The number of passengers on each tour is not guaranteed and group size may vary, unless stated otherwise for the specific multi day tours.

However, in case of force majeure the Agency reserves the right to change the date of tour departure or even cancel the tour.

The boat tours listed on Agency websites depend on the weather conditions and the Agency reserves the right to change the date of departure in case of unfavorable weather conditions. In case of unfavorable weather conditions the Agency will organize the excursion on the next suitable day or will provide full refund to consumers. Please bear in mind that our client’s safety is our first concern.

Any changes from Customer must be made by telephone to Agency`s office at +385992255882 or by email at office@adriatic-explore.com  or directly in one of Agency`s offices. Reservation modification which made a change in the number of people or the date of the service must be made no later than 2 days before date of departure. Agency reserves the right to adjust the price according to the reservation modification.

Cancellation Refunds

We would deeply regret your decision to cancel your tour, however we realize that there are many valid reasons that this can happen. In the event of cancellation we will refund any payment made to Agency (less any cancellation fee if applicable) within 14 days of our receipt of your written cancellation request. The cancellation fee will be calculated as follows:

GROUP TOURS

• For a reservation cancelled up to 7 days days prior to departure – no charge;
• For a reservation cancelled from 7 to 2 days prior to departure – 30% of total trip cost;
• For a reservation cancelled less than 2 days prior to departure – 50% of total trip cost
• In case of no-show, the total price of the reservation will be charged

PRIVATE AND SHORE TOURS

• For a reservation cancelled up to 14 days prior to departure – no charge;
• For a reservation cancelled from 14 to 7 days prior to departure – 30% of total trip cost;
• For a reservation cancelled from 7 to 2 days prior to departure – 50% of total trip cost
• For a reservation cancelled less than 2 days prior to departure – 100% of total trip cost

Customers obligations and responsibilities

Customer must inform us in writing of any medical condition that requires attention or medication before your tour commences. This in particular regarding Customers who join tours which include a lot of walking on uneven surface and require one’s good physical condition.

Customers are obligated to read information and advices about the tour they participate in and to dress according to weather conditions. Agency denies any liability in that case.

During the tour, your tour guide may take photographs and films of you (as part of a group) while you are a passenger and these may be used in our brochures, advertising and publicity material and/or social networks with Customers consent.

All clients joining our tours to other countries (e.g. Slovenia, Bosnia and Herzegovina or Montenegro), including the tour to Dubrovnik, must be in possession of a valid travel document and necessary visas or permits at the commencement of the tour. All such documentation is the sole responsibility of the client. Agency accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation. No refund will be granted in case of lack or loss of ID documents.